Why Consumers Struggle with ID Fraud Protection & How Financial Institutions Can Help
In this video, experts from PrivacyGuard and Javelin explain consumers’ challenges regarding identity theft and fraud and what they expect from their banks and credit unions.
Key insights include:
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🔐 81% of consumers don’t know what to do if they fall victim to fraud
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⚠️ Nearly half have already experienced some form of identity theft
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🏦 Consumers expect protection from their financial institutions
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📉 There’s a major gap in education, support, and resolution services
The takeaway? Financial institutions have a clear opportunity to lead, but they need to do more than raise awareness. Watch the video to learn what that looks like in practice.