Why White Glove Fraud Support Is a Win for Banks and their Customers
In this webinar, Jennifer Pitt (Senior Analyst, Javelin Strategy & Research), Tom Defloria (SVP, PrivacyGuard), and Meredith Fasano (PrivacyGuard) discuss the growing threat of identity fraud and what financial institutions can do to respond.
Consumers are more aware of fraud risks than ever, but most still lack the tools, education, and confidence to manage them. This session explores how financial institutions can meet that need with high-touch identity protection—including white glove resolution services.
🔍 Key Topics Covered
✅ Consumers Want Protection
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60% of consumers ranked financial and personal monitoring as the most valuable benefit from their bank or credit union
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Security benefits were nearly twice as popular as shopping perks and five times more popular than insurance
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Despite that, 70% of fraud victims had no identity protection in place at the time of the incident
✅ The Emotional Cost of Fraud
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69% of victims reported emotional distress in addition to financial loss
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Many felt overwhelmed, isolated, or unsure of what steps to take next
✅ What White Glove Support Delivers
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Each victim is assigned a dedicated caseworker who manages their case from start to finish
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No repeated storytelling, no call transfers—just consistent, personalized support
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This model builds trust and helps customers regain their confidence
✅ Measurable Business Impact for Financial Institutions
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Identity protection services can reduce fraud-related costs by up to 15%
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Banks and credit unions offering these services report higher satisfaction, stronger loyalty, and more cross-sell revenue
💬 Recommendations for Financial Institutions
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Proactively promote fraud alerts—most consumers don’t know they’re available
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Introduce identity protection services early in the customer journey and reinforce their value
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Partner with providers like PrivacyGuard that offer full-spectrum support: education, prevention, detection, and resolution
Learn how white glove identity protection can help your institution reduce fraud, build stronger relationships, and provide real support when customers need it most.